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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Passing Score: | 68% |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 55-60 |
| Related Certifications: | Oracle CX Service Oracle Service Cloud Oracle Knowledge Management |
| Certificate Validity Period: | Does not expire (Oracle Certification policy subject to Oracle updates) |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle University Knowledge Management Training |
| Exam Registration: | Oracle Certification Registration Pearson VUE Oracle Exams |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored exam via Pearson VUE or Oracle testing platforms |
| Pre Condition: | No formal prerequisites, but familiarity with Oracle CX Service or Knowledge Management concepts is recommended |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Search and User Experience | - Knowledge search configuration
|
| Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Configuration and Setup | - Initial system configuration
|
| Integration and Extensibility | - Integration with Oracle CX applications
|
| Reporting and Analytics | - Knowledge usage analytics
|
| Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. What is the purpose of an SLA in Knowledge base?
A) to group and refine related answers based on the product and the service level
B) to rank customers based on the number of answers posted in a forum based on the service level
C) to give permission to users to add questions in a forum based on the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level
2. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
A) Edit Concept
B) Add to Existing Concept
C) Add Synonyms
D) Copy a Concept
E) Add aConcept
3. Which two statements are true about Knowledge Advanced views? (Choose two.)
A) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
B) Views do not depend on the number and purpose of the interface that your organization uses.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D) View cannot be renamed or deleted but only modified.
E) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
4. You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?
A) Fix First
B) Place at First
C) Place at Top
D) Fixed at Top
E) Historical usefulness
5. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)
A) the number of times documents were clicked on as a result after a particular answer
B) the number of cases linked to the top answer
C) the total number of times documents were clicked on
D) the total number of times the search has been made with the search string containing the title of the document
E) the number of times the "Is this answer helpful?" option has been selected as "Yes"
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,E | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: A,C,E |
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