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Updated: May 29, 2026
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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) All of the CCR licenses are being used.
B) The CCR Agent is in After Call Work (ACW).
C) The CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is not a CCR administrator.
E) The CCR Agent is not logged into the telephone.
2. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
A) Set user profiles to Virtual
B) Available VCM resource
C) User profile set to Teleworker
D) User and SIP extension in IP Office
E) Advanced System license
3. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) ''Agent1''cannot be used as a name for a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
4. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) Debug Manager on DTE port
B) SSA Snapshot
C) System Monitor with ISDN L3 filter options enabled
D) System Monitor with default filters
5. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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