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Updated: Sep 18, 2026
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Avaya 31860X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IX™ Calling Design Exam |
| Exam Number: | 31860X |
| Related Certifications: | Avaya IX™ Contact Center Avaya Solutions Architect Avaya Implementation Engineer |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Avaya 31860X Sample Questions |
| Exam Way: | Computer-based exam delivered via authorized Avaya testing platforms or Pearson VUE (availability may vary by region). |
| Pre Condition: | Recommended prior experience with Avaya communication solutions and IP telephony concepts. |
Avaya 31860X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Endpoints and Devices | - Device provisioning and management - IP deskphones and soft clients |
| Topic 2: System Administration and Troubleshooting | - Common deployment issues - Monitoring tools and logs |
| Topic 3: Integration and Interoperability | - Third-party SIP integration - PSTN connectivity |
| Topic 4: Call Control and Signaling | - SIP fundamentals in Avaya IX - Call routing and dialing plans |
| Topic 5: Avaya IX Calling Architecture | - Solution design principles - Core platform components - Deployment models (on-premises / hybrid) |
Avaya IX™ Calling Design Sample Questions:
You are designing a Communication Manager (CM) 8 solution with centralized ISDN trunks at the main site and two remote gateway locations. Each remote location will be connected to the main server via dedicated, point-to-point WAN service. Main - CM 8.1 duplex pair with 2-G450s and 250 IP stations Remote 1 - S8300E LSP/G450 with 125 IP stations Remote 2 - S8300E LSP/G430 with 30 IP stations.
To ensure that no one site Is overwhelmed by CM traffic, what is the recommended number of network regions required for this design?
- A. 4 regions: 1 at the main, 1 at each remote site, and 1 for the virtual network region
- B. 3 regions: 1 at the main, and 1 at each remote site
- C. 7 regions: 1 at the main, 1 at each remote site, 1 for each site's IP telephones, and one for the virtual network region
- D. 6 regions: 1 at the main, 1 at each remote site, and 1 virtual network region for each site
Correct Answer: B 🗳️
You are working on a proposal for a location with the following requirements:
* 275 H.323 stations
* 125 analog stations
* 8 voice mail channels/ports needed
* G7.ll should be used for station to station calls
* T1s needed in 6 stations per trunk sizing
Which statement describes how to calculate the number of T1cards required?
- A. Calculate the sum of the H.323 and analog stations, divide by six, and round up the remainder.
- B. Calculate the sum of H.323, analog and voice mail ports/stations, divide by six, and round up the remainder.
- C. Calculate the sum of H.323, analog and voice mail ports/stations, divide by six, then divide by 23, and round up the remainder.
- D. Calculate the sum of the H.323 and analog stations, divide by six, then divide by 23, and round up the remainder.
Correct Answer: B 🗳️
A customer Is adding a branch location, and they have an Avaya Aura core at their existing location. It is a requirement that the equipment at the new branch location continues to provide service during WAN failures.
This includes the ability for callers to leave a voicemail message by having the call route from the new location over PRI to the core location where the voicemail resides.
Assuming both locations have PRI and G450s, which Item needs to be included at the new location?
- A. Survivable Core server
- B. Session Manager server
- C. Survivable Remote server
- D. Standard Local Survivability
Correct Answer: A 🗳️
A Sales Engineer is designing an Avaya Aura 8.x solution where 900 video users are being added. There is enough bandwidth for all users to establish video calls at 6 Mbps.
Which video codec will provide the best video quality that the network will support?
- A. H.262
- B. H.263
- C. H.261
- D. H.264
Correct Answer: A 🗳️
You are creating a new Communication Manager design. You have included Avaya provided servers with G450 gateways. The solution requires 200 - H.323 telephones. Trunk service from the PSTN will be IP trunks.
Shuffling will be enabled. They have also requested call recording via Device Media Call Control (DMCC) application programming interface.
To record all IP endpoints simultaneously, how many DSP resources are required?
- A. 600 DSP resources
- B. 400 DSP resources
- C. 800 DSP resources
- D. 200 DSP resources
Correct Answer: C 🗳️
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