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Updated: Aug 01, 2026
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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam 33160X |
| Exam Number: | 33160X |
| Available Languages: | English |
| Sample Questions: | Avaya 33160X Sample Questions |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recording and Quality Management | - Quality management workflows
|
| Topic 2: Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
| Topic 3: Administration and Support | - Troubleshooting and support
|
| Topic 4: Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?
A) EIM
B) Capture service
C) Desktop resource
D) Screen capture
2. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
A) WFO data Migration Tool form V15.1
B) Migration Mode tool
C) Migration DB Scripts.
D) Data Migration Discovery Tool
3. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
A) Perform Database backups
B) Consider loading trends.
C) Confirm Services are running
D) Check data fragmentation
E) Check active alarms
4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) Coaching
B) Interactions
C) eLearning
D) Wfm
5. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
A) Pause monitoring command
B) Start monitoring command
C) Cancel monitoring command
D) Start Annotation command
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,C,E | Question # 4 Answer: B | Question # 5 Answer: A,B |
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