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Updated: Jun 02, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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Avaya Aura® Contact Center Solution Design Sample Questions:
1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The salaries of the executives In the meeting
B) The design diagram for discussion with customer
C) The Avaya solutions and services Avaya could offer
D) The model numbers of the existing contact center equipment
2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya Agent Desktop
3. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A) HTTPS
B) FTPS
C) HTTP
D) HTTPS and FTPS
4. Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A) It Is anchored In the Media Server.
B) It Is anchored In the Media Processing Platform.
C) It Is anchored In the G450.
D) It Is anchored in the Session Manager.
5. Which three attributes describe the right context of a customer journey experience? (Choose three.)
A) Personalized
B) Single Channel driven
C) Seamless
D) Specific Report focused
E) Intelligent
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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