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Updated: Oct 29, 2026
No. of Questions: 66 Questions & Answers with Testing Engine
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Related Certifications: | Avaya Midsize Solution Design Certification |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Avaya Learning Resources |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online / Proctored exam (delivery may vary by region) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Principles | - Design methodologies
|
| Topic 2: Security and Network Design | - Network considerations
|
| Topic 3: Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
| Topic 4: Collaboration and Unified Communications | - Communication services integration
|
Avaya Midsize Solution Design Sample Questions:
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator for IOS
- B. Avaya one-X Communicator for Mac
- C. Avaya one-X Communicator for Windows
- D. Avaya Communicator for Windows
Correct Answer: B 🗳️
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the IP Office phone loses contact with the IP Office In the cloud data center
- B. After the mobile device rings an administer-able number of rings.
- C. When simultaneous mode for the IP Office user is not available
- D. When the mobile device loses contact with the IP Office In the cloud data center
Correct Answer: B 🗳️
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. Meet-me audio conferencing
- B. On demand call recording and reporting for any user
- C. HTML based call accounting reports
- D. Centralized management of wired network switches
Correct Answer: D 🗳️
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT Is voice only and the chance of hacking Is minimal,
- B. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- C. DECT supports longer distances than Wi-Fi.
- D. WiFi provides voice and data access for users.
Correct Answer: A 🗳️
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Communication Control Toolkit database
- B. The Contact Center Manager Server database
- C. The Contact Center Multimedia database
- D. The Contact Center Manager Administration database
Correct Answer: C 🗳️
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