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Updated: Jun 03, 2026

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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Refer to Exhibits.

When the remote destination of IP phone 3001 places an inbound PSTN call to extension 3002, the caller ID that is displayed on extension 3002 is 7700990255 of 3001. Which course of action can resolve this issue?

A) Change the service parameter Number of Digits for caller ID partial Match to 12.
B) Change the remote destination number to 7700l in the configuration.
C) Change the Privacy Setting from Default to Off.
D) Change the service parameter matching Caller ID with remote Destination to Partial Match.


2. Which of these reasons can cause intrasite calls within a Cisco Unified Communications Manager cluster to fail?

A) The calling phone does not have the correct CSS configured
B) The calling phone does not have the correct partition configured.
C) The trunk CSS does not include the partition for the called directory number.
D) The MGCP gateway is not registered
E) The route partition that is configured in the CCD requesting service is not listed in the calling phone CSS


3. You have developed a dial plan for a Cisco Unifed CallManager 5.0 solution. All the route patterns, partitions, calling search spaces, and translation rules have been configured. Before starting up the system you wish to test the dial plan for errors.
Which Cisco Unifed CallManager tool will simplify this testing?

A) Dialed Number Analyzer
B) Route Plan Report
C) RTMT Traces and Alarms
D) Dial Plan Installer


4. You need to troubleshoot a conference bridge issue. You need to find out the number of conferences that were started after the restart of the Cisco IP Voice Media Streaming Application service. Which Real-time Monitor Tool (RTMT) counter should you use?

A) CFBStreamsActive
B) CFBStreamsAvailable
C) CFBConferencesActive
D) CFBConferencesActive.
E) CFBStreamsTotal
F) CFBConferencesTotal


5. Nine users in a branch office frequently have audio conferences with each other and their clients who call in from the PSTN. They frequently report poor audio quality during conference calls. A 500 kb/s WAN link connects the branch office and headquarters, which hosts the Cisco Unified Communications Manager cluster.
Which troubleshooting solution most directly improves their audio quality during conference calls?

A) Enable software conferencing in headquarters internal to Cisco Unified CM.
B) Enable hardware conferencing on the branch router and integrate with Cisco Unified CM.
C) Enable LLQ on the branch router and the headquarters router.
D) Enable hardware conferencing on the headquarters router and integrate with Cisco Unified CM.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: F
Question # 5
Answer: B

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