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Cisco 642-427 Exam Overview:

Certification Vendor:Cisco
Exam Name:Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
Exam Number:642-427
Exam Duration:90-120
Certificate Validity Period:3 years (certification validity; legacy program)
Exam Price:USD 250-300 (varies by region)
Available Languages:English
Exam Format:Multiple answer, Drag and drop, Multiple choice, Simulation / Troubleshooting scenarios
Real Exam Qty:45-55 (approx.)
Passing Score:Variable (scaled score typically around 750/1000)
Related Certifications:CCNP Collaboration
CCNA Voice (legacy)
CCNP Voice
Recommended Training:Cisco Unified Communications Troubleshooting Training (legacy CCNP Voice curriculum)
Cisco Learning Network - Collaboration Training
Exam Registration:Cisco Certification Registration (Pearson VUE)
Cisco Certification Overview
Sample Questions:Cisco 642-427 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE testing centers or online proctored delivery (where available)
Pre Condition:Recommended: CCNA Voice or equivalent knowledge of Cisco Unified Communications systems
Official Syllabus URL:https://learningnetwork.cisco.com/s/certification

Cisco 642-427 Exam Syllabus Topics:

SectionObjectives
Topic 1: QoS and Network Integration- Voice quality issues
  • 1. Jitter, latency, and packet loss analysis
    • 2. QoS marking and prioritization problems
      Topic 2: Call Control and Dial Plan Troubleshooting- Call routing failures
      • 1. SIP trunk and gateway routing issues
        • 2. Intra-cluster and inter-cluster routing
          - Dial plan configuration issues
          • 1. Route patterns and translation patterns
            • 2. Calling search space misconfiguration
              Topic 3: Voicemail and Unified Messaging- Cisco Unity Connection troubleshooting
              • 1. MWI (Message Waiting Indicator) failures
                • 2. Call handler and routing rules issues
                  Topic 4: Endpoints and Registration Issues- Endpoint performance issues
                  • 1. Phone registration failures
                    • 2. Device firmware and compatibility issues
                      - IP phone registration
                      • 1. Device pool and load balancing problems
                        • 2. DHCP and TFTP configuration issues
                          Topic 5: Voice Gateway and Protocol Troubleshooting- Signaling protocols
                          • 1. H.323 gateway troubleshooting
                            • 2. SIP call setup and teardown issues
                              • 3. MGCP gateway control problems
                                - Media and codec issues
                                • 1. Codec mismatch and negotiation issues
                                  • 2. RTP stream failures
                                    Topic 6: Cisco Unified Communications Architecture Troubleshooting- Cluster and server health issues
                                    • 1. Service activation and dependency problems
                                      • 2. Publisher/subscriber synchronization issues
                                        - CUCM core components and services
                                        • 1. Call processing and call control analysis
                                          • 2. Database and service failure troubleshooting

                                            Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

                                            Question #1

                                            Refer to Exhibits.

                                            When the remote destination of IP phone 3001 places an inbound PSTN call to extension 3002, the caller ID that is displayed on extension 3002 is 7700990255 of 3001. Which course of action can resolve this issue?

                                            • A. Change the service parameter Number of Digits for caller ID partial Match to 12.
                                            • B. Change the remote destination number to 7700l in the configuration.
                                            • C. Change the Privacy Setting from Default to Off.
                                            • D. Change the service parameter matching Caller ID with remote Destination to Partial Match.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

                                            Question #2

                                            Which of these reasons can cause intrasite calls within a Cisco Unified Communications Manager cluster to fail?

                                            • A. The calling phone does not have the correct CSS configured
                                            • B. The calling phone does not have the correct partition configured.
                                            • C. The trunk CSS does not include the partition for the called directory number.
                                            • D. The MGCP gateway is not registered
                                            • E. The route partition that is configured in the CCD requesting service is not listed in the calling phone CSS
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

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                                            Question #3

                                            You have developed a dial plan for a Cisco Unifed CallManager 5.0 solution. All the route patterns, partitions, calling search spaces, and translation rules have been configured. Before starting up the system you wish to test the dial plan for errors.
                                            Which Cisco Unifed CallManager tool will simplify this testing?

                                            • A. Dialed Number Analyzer
                                            • B. Route Plan Report
                                            • C. RTMT Traces and Alarms
                                            • D. Dial Plan Installer
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #4

                                            You need to troubleshoot a conference bridge issue. You need to find out the number of conferences that were started after the restart of the Cisco IP Voice Media Streaming Application service. Which Real-time Monitor Tool (RTMT) counter should you use?

                                            • A. CFBStreamsActive
                                            • B. CFBStreamsAvailable
                                            • C. CFBConferencesActive
                                            • D. CFBConferencesActive.
                                            • E. CFBStreamsTotal
                                            • F. CFBConferencesTotal
                                            Reveal Solution  Discussion  0

                                            Correct Answer: F  🗳️

                                            Question #5

                                            Nine users in a branch office frequently have audio conferences with each other and their clients who call in from the PSTN. They frequently report poor audio quality during conference calls. A 500 kb/s WAN link connects the branch office and headquarters, which hosts the Cisco Unified Communications Manager cluster.
                                            Which troubleshooting solution most directly improves their audio quality during conference calls?

                                            • A. Enable software conferencing in headquarters internal to Cisco Unified CM.
                                            • B. Enable hardware conferencing on the branch router and integrate with Cisco Unified CM.
                                            • C. Enable LLQ on the branch router and the headquarters router.
                                            • D. Enable hardware conferencing on the headquarters router and integrate with Cisco Unified CM.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

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