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Updated: Aug 30, 2026
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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills
Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.
Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx
Skills measured
- Manage the Outlook environment for productivity (20-25%)
- Manage contacts and groups (10-15%)
- Manage schedules (35-40%)
- Manage messages (35-40%)
Microsoft 77-731 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Outlook 2016: Core Communication, Collaboration and Email Skills |
| Exam Number: | 77-731 |
| Exam Duration: | 50 minutes |
| Related Certifications: | Microsoft Office Specialist: Office 2016 Microsoft Office Specialist: Outlook 2019 / 365 |
| Certificate Validity Period: | Valid for lifetime |
| Exam Price: | Approx. $100 USD (varies by region) |
| Real Exam Qty: | 30-35 |
| Passing Score: | 700 (scaled score, range 1-1000) |
| Exam Format: | Task-based simulation, Performance-based |
| Available Languages: | Korean, Chinese (Simplified), Japanese, Spanish, English, Dutch, French, Chinese (Traditional), Arabic (Saudi Arabia), German |
| Recommended Training: | Microsoft Official Learning Path |
| Exam Registration: | Microsoft Official Exam Page Certiport Registration |
| Sample Questions: | Microsoft 77-731 Sample Questions |
| Exam Way: | Online proctored or onsite at Certiport authorized testing centers |
| Pre Condition: | No required prerequisites; recommended 150 hours of instruction and hands-on experience with Outlook 2016 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/77-731/ |
Microsoft 77-731 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage the Outlook environment for productivity | 20-25% | - Perform search operations - Configure mail and reading options - Customize Outlook settings - Print and save items |
| Topic 2: Manage messages | 35-40% | - Apply rules and Quick Steps - Organize and manage messages - Insert items and attachments - Create and format email messages - Configure message tracking and delivery options |
| Topic 3: Manage contacts and groups | 10-15% | - Create and manage contact groups - Create and edit contacts - Share and update contact information |
| Topic 4: Manage schedules | 35-40% | - Create appointments, meetings, and events - Manage meeting requests and responses - Create and manage calendars - Share and update calendars - Manage tasks and notes |
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