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Updated: Aug 03, 2026
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Nortel 920-316 Exam Overview:
| Certification Vendor: | Nortel Networks (legacy; certification program now associated with Avaya) |
| Exam Name: | Nortel SCCS / Express / TAPI / Web Client / Agent |
| Exam Number: | 920-316 |
| Certificate Validity Period: | Not officially specified (legacy certification; typically subject to program discontinuation) |
| Exam Duration: | Not officially published (commonly ~90 minutes estimated) |
| Available Languages: | English |
| Related Certifications: | Nortel Contact Center Nortel Symposium Call Center Server (SCCS) |
| Real Exam Qty: | Not officially published (approximately 50–70 questions) |
| Exam Price: | Not officially published (legacy exam; pricing varies by historical region and provider) |
| Passing Score: | Not officially published (commonly ~70% estimated) |
| Exam Format: | Multiple-choice questions (MCQ) |
| Recommended Training: | Nortel Contact Center / SCCS Training (legacy materials via Avaya learning ecosystem) |
| Exam Registration: | Avaya Certification / Learning Portal (historical successor) |
| Sample Questions: | Nortel 920-316 Sample Questions |
| Exam Way: | Proctored certification exam (historically delivered via Pearson VUE or authorized testing centers; legacy program) |
| Pre Condition: | No formal prerequisites publicly documented; typically intended for contact center administrators, engineers, or technical support staff working with Nortel SCCS/Express systems. |
| Official Syllabus URL: | Not available (legacy Nortel certification content is no longer actively maintained) |
Nortel 920-316 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Web Client Functionality | - Agent web-based interface
|
| Topic 2: Agent Operations | - Contact center agent workflows
|
| Topic 3: TAPI Integration | - Telephony Application Programming Interface (TAPI)
|
| Topic 4: SCCS (Symposium Call Center Server) Architecture | - System components and call flow architecture
|
| Topic 5: Nortel Express Contact Center | - Configuration and deployment
|
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