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Updated: Aug 26, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam (BA-201) |
| Exam Number: | BA-201 |
| Certificate Validity Period: | 1 year (maintenance required via Salesforce Trailhead) |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Passing Score: | 62% |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Select, Multiple Choice |
| Available Languages: | English |
| Exam Price: | USD 200 |
| Real Exam Qty: | 60-65 |
| Recommended Training: | Salesforce Trailhead Business Analyst Modules Salesforce Business Analyst Certification Guide |
| Exam Registration: | Salesforce Certification Registration Official Salesforce Certification Page |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Online proctored or test center (Kryterion Webassessor) |
| Pre Condition: | No strict prerequisites, but Salesforce Administrator certification or equivalent experience is strongly recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/certification-detail |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
| Topic 2: Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
| Topic 3: Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Topic 4: Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
| Topic 5: User Stories and Agile Practices | 15% | - Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria |
Salesforce Certified Business Analyst Sample Questions:
Question 1
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
A. Stakeholder analysis
B. RACI chart
C. User stories
Question 2
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
A. Create an entity relationship diagram.
B. Map the business process.
C. Review department procedures and consult the org chart.
Question 3
Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?
A. Product limitation
B. Acceptance criteria
C. Intent of both parties
Question 4
Which of the salesforce app providers will be able to unlock a locked user with their phones?
A. Only those that download the app from the App Exchange.
B. iOS (App Store)
C. All of them.
D. Android (Google Play)
Question 5
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. System downtime
B. User adoption
C. Scalability
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |
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