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SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
C-C4H520-02 Exam Certification Details:
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Cut Score: | 61% |
| Exam: | 80 questions |
| Duration: | 180 mins |
| Languages: | English |
| Level: | Associate |
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
SAP C-C4H520-02 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 2005 |
| Exam Number: | C_C4H520_02 |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Passing Score: | 61-65% |
| Recommended Training: | SAP Learning - Field Service Management |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-C4H520-02 Sample Questions |
| Exam Way: | Online proctored or test center (SAP Certification via SAP Learning Hub / SAP Certification Hub) |
| Pre Condition: | No mandatory prerequisite, but SAP recommends basic knowledge of SAP Field Service Management and service processes. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management |
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