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Updated: Jul 27, 2026
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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Price: | $500 USD / €450 EUR |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Certificate Validity Period: | Retired, no longer active |
| Real Exam Qty: | 80-88 |
| Exam Duration: | 180 minutes |
| Passing Score: | 68% |
| Recommended Training: | SAP Learning Hub SAP Training Shop |
| Exam Registration: | SAP Certification Hub Pearson VUE |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Mobile Application | 16% | - Field service mobile app features - Check-in, checkout, and time recording - Offline functionality and data synchronization |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Check in Feature
B) Activity Feedback Feature
C) Workflow Steps Feature
D) Checkout Feature
E) GPS tracking Feature
2. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
A) He can approve from his Field Services mobile app.
B) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
C) He can only approve in the ERP
3. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Defining which material, the customer needs to purchase before the technician can start the work
B) Reserving material that has already been used for previous services
C) Booking material for a specific service call and defined location
D) Pre-organizing spare parts to be taken to the physical of the job
4. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Smart forms and Feedback
B) Master Data
C) Planning and Dispatching
D) Administration
5. How would a field service technician update the service assignment status? Choose the correct answer
A) By setting the relevant workflow step
B) By adding a checklist
C) By navigating to the address on the service assignments
D) By opening the service assignments
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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