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Updated: May 29, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
1. An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?
A) in the RETAIN HELP screen
B) in the monthly scorecard
C) in the IBM Support Handbook
D) in the Problem Handling section of the Process Website
2. When creating an APAR,the primary symptom needs to be described by the Symptom/Keyword codes. What are the two valid options for the Symp/keyword tom pairing code?
A) LOOPING, LP
B) INCORROUT, IN
C) DOCUMENT, DC
D) ABEND, AB
E) CRASH. CR
3. A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?
A) Change the details of the original PMR to match the new problem, and begin investigating it.
B) Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
C) Create a new PMR for the client and assign it to himself.
D) Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
4. Which actions can customers perform using the Service Request tool?
A) open and escalate their PMRs
B) open and close their PMRs
C) open, requeue, and close their PMRs
D) open, update, or search for their PMRs
5. A PMR has been opened. The client prefers contact using e-mail.
Where does the FrontEnd engineer report thisinformation in the PMR?
A) in the Keyword 2 field KW2
B) in the Keyword 1 field KW1
C) in the scratch pad
D) in the OneTeam format alter
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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