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Updated: Sep 11, 2026
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| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
| Exam Number: | C2010-656 |
| Related Certifications: | IBM SmartCloud Control Desk V7.5 Certification Track |
| Available Languages: | English |
| Exam Price: | Approx. $200 USD (varies by region) |
| Certificate Validity Period: | No fixed expiration (subject to IBM policy changes) |
| Real Exam Qty: | 60 - 70 |
| Exam Format: | Multiple-choice, Multiple-response |
| Passing Score: | 70% - 75% |
| Exam Duration: | 90 minutes |
| Recommended Training: | IBM SmartCloud Control Desk V7.5 Official Documentation IBM Training Courses |
| Exam Registration: | Pearson VUE IBM Exam Scheduling IBM Certification Registration |
| Sample Questions: | IBM C2010-656 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE testing centers |
| Pre Condition: | No formal prerequisites; recommended 1-2 years of hands-on experience with IBM SmartCloud Control Desk V7.5 |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
| Section | Weight | Objectives |
|---|---|---|
| Administration & Customization | 20% | - Integration with other IBM systems - Data fields and application customization - Security and access control |
| Reporting & Maintenance | 10% | - Performance optimization - Monitoring and troubleshooting - Creating and managing reports |
| Service Request Management Setup | 30% | - Notifications and communication templates - Approval processes and escalation rules - Configuring request types and attributes - Workflow design and automation |
| SmartCloud Control Desk Architecture & Concepts | 15% | - Service management framework overview - System architecture and components |
| Service Catalog Configuration | 25% | - Creating and managing service offerings - Service level definition - Catalog organization and categorization |
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