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Updated: Sep 06, 2026
No. of Questions: 200 Questions & Answers with Testing Engine
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ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Available Languages: | English, German, Japanese |
| Related Certifications: | CIS-SM (Service Mapping) CIS-FSM (Field Service Management) CSA (Certified System Administrator) CIS-CSM (Customer Service Management) CIS-CSD (Service Desk) |
| Passing Score: | 70% |
| Real Exam Qty: | 65-80 |
| Certificate Validity Period: | 2 years (requires recertification) |
| Exam Price: | USD $150-200 |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-based |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Problem Management | 10-15% | - Problem workflow and states
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Change Management | 15-20% | - Change request lifecycle
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Incident Management | 15-20% | - Integration with other processes
|
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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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Once download and installed on your PC, you can practice CIS-ITSM日本語 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with exam questions with a time limit.
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Sure. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.
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