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Updated: Aug 01, 2026
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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Passing Score: | 65% (typical SAP associate threshold; may vary) |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects BI Platform |
| Real Exam Qty: | 80 questions (typical; may vary by exam version) |
| Available Languages: | English |
| Certificate Validity Period: | Typically 3 years for SAP certification (may vary depending on policy updates) |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 500–600 (varies by region and SAP partner pricing) |
| Recommended Training: | SAP Learning Hub SAP BusinessObjects BI Platform training |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory. |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 2: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 3: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?
A) Request a product enhancement, so that the message can be closed.
B) Log the issue as a bug, so that you can be sure that it will be reviewed.
C) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
D) Try to offer a workaround and set the customer expectation.
2. What types of remote connections to customer's systems are available? (Choose two)
A) R/3 Support
B) NetMeeting
C) Netviewer
D) Webex
3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)
A) Use the customer Id.
B) Use wild cards.
C) Use the search filter.
D) Increase the numbers of search terms.
4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
A) Get confirmation from the customer that your interpretation of the message is correct.
B) Send notes to customer based on your assumptions.
C) Contact the customer to define the missing information.
D) Try to guess what the customer might want to have.
5. What is Product Support Hierarchy in SAP environment? (Choose two)
A) It is a view on the Application Component Hierarchy.
B) It defines the maintenance pricing level.
C) It is part of the Service Level Agreement.
D) It is an instrument in organization and reporting within Product Support.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: C,D | Question # 4 Answer: A,C | Question # 5 Answer: A,D |
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