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Updated: Sep 16, 2026
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SAP C_C4H320_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Web Content Management > 12% | Describes the data structure, features and functionalities, as well as the graphical user interface of web content management,(also known as SmartEdit). Also introduces the personalization module the related configuration in SmartEdit. |
| Commerce > 12% | Identifies standard functionality available in SAP Commerce Cloud for search and navigation via SOLR, pricing, shopping cart handling, checkout types, promotions and coupons, B2B commerce. |
| Order Management and Customer Support 8% - 12% | Introduces the basic order management extensions and the features of order management services module, as well as the customer support functionalities via Assisted Service Mode (ASM) and the customer support cockpit in backoffice. |
| Essential Foundations > 12% | Explains the typical use for Cron Jobs, impex scripts, workflow and addons, identification of the hierarchy of users and users' roles, validation rules. Introduces the setup and architecture of SAP commerce cloud and commerce cloud version 2 (also known as ccv2). Inlcudes additional knowledge about SAP upscale commerce, GDPR support, container support and other industry specific accelerators. |
| Integrations 8% - 12% | Describes basic options for integrating SAP Commerce Cloud with other SAP systems and software solutions |
| Product Content Management > 12% | Introduces product modelling and catalog management, explains concept of product variants, categorization, classification and bundles, as well as the data management within product cockpit in backoffice. |
SAP C_C4H320_02 Exam Description:
The "SAP Certified Application Associate – SAP Commerce Cloud Business User" certification exam validates that the candidate possesses the fundamental and core knowledge required of an SAP Commerce Cloud Business Analyst. This certification proves that the candidate has an overall understanding and skills to participate as a member of a project team in a mentored role. This certification exam is recommended as an entry level qualification. Attention: This course is based on the training material and the SAP Commerce Cloud 2005 documentation (at: https://help.sap.com/viewer/product/SAP_COMMERCE_CLOUD). To access this site, you must be an SAP customer or partner.
SAP C_C4H320_02 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Commerce Cloud Business User |
| Exam Number: | C_C4H320_02 |
| Exam Price: | USD 500 (varies by region) |
| Exam Format: | Multiple choice, Multiple response |
| Passing Score: | 65% |
| Related Certifications: | SAP Commerce Cloud SAP Customer Experience (CX) |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | SAP Global Certification is subject to stay current requirements (typically annual updates required via stay current assessments) |
| Recommended Training: | SAP Commerce Cloud Business User Training |
| Exam Registration: | SAP Certification Hub |
| Sample Questions: | SAP C_C4H320_02 Sample Questions |
| Exam Way: | Online proctored or test center exam via SAP authorized testing provider |
| Pre Condition: | Basic knowledge of e-commerce processes and SAP Commerce Cloud recommended |
| Official Syllabus URL: | https://training.sap.com/certification/ |
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