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Updated: Sep 03, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Exam Format: | Scenario-Based Assessment, Remote proctored, AI-Guided Roleplay, Open-book |
| Real Exam Qty: | 82 |
| Passing Score: | 60% |
| Related Certifications: | SAP Certified Application Associate - SAP Customer Experience SAP Certified Development Associate - SAP Customer Experience |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 1 year |
| Exam Price: | 200 USD |
| Recommended Training: | Becoming a Certified Solution Architect in SAP Customer Experience (Learning Journey) |
| Exam Registration: | SAP Learning Hub / Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online remote proctored, open-book, available 24/7 |
| Pre Condition: | No mandatory prerequisites; recommended experience with SAP CX solutions and architecture design |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Sales Cloud |
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Project Delivery and Implementation | 15% | - Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Integration and Extensibility | 25% | - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - Data flow and system connectivity |
| Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
A. Customer consent management
B. Supplier contract management
C. Campaign management
D. Warehouse management
E. Lead management
Question 2
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A. Channel Updates
B. Interactions
C. Tactics
D. Automation Center
E. Contact
Question 3
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A. Organizational management
B. Access management
C. Policy-based access control
D. Delegated administration
E. Identity management
Question 4
Which of the following are integration styles according to the SAP Integration Solution Advisory Methodology?
Note: There are 3 correct answers to this question.
A. On premise integration
B. Thing integration
C. User integration
D. Data integration
E. Event-based integration
Question 5
Which of the following is a feature of SAP Master Data Integration?
A. Data quality management
B. Central data governance
C. Data consolidation
D. Data distribution
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: B,C,D | Question 3 Answer: A,C,D | Question 4 Answer: B,C,D | Question 5 Answer: D |
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