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Updated: Sep 15, 2026
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SAP E_C4HYCP_12 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Performance 8% - 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
SAP E_C4HYCP_12 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Product Support Specialist - SAP Commerce Cloud |
| Exam Number: | E_C4HYCP_12 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Valid until SAP announces next exam version |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Passing Score: | 60% |
| Exam Price: | USD 200 |
| Related Certifications: | SAP Commerce Cloud Certifications SAP Product Support Specialist Certifications |
| Real Exam Qty: | 40 |
| Recommended Training: | SAP Official Learning Journey - SAP Commerce Cloud Product Support |
| Exam Registration: | SAP Training & Certification Shop |
| Sample Questions: | SAP E_C4HYCP_12 Sample Questions |
| Exam Way: | Online proctored or at SAP authorized test centers |
| Pre Condition: | Recommended: Practical experience with SAP Commerce Cloud, Java knowledge, and understanding of software development lifecycle; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/e_c4hycp_12-sap-certified-product-support-specialist---sap-commerce-cloud-g/ |
SAP E_C4HYCP_12 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce Cloud product support role. The pre-requisite for this exam certification is P_C4H340_12 (SAP Certified Development Professional - SAP Commerce Cloud 2105 Developer). The certificate issued for passing this exam will be valid for 5 years. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: help.sap.com. In order to access the sites above, you must be an SAP customer or partner.
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