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Updated: Aug 26, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Duration: | 60 (75 for non-native speakers) |
| Available Languages: | Romanian, Polish, Japanese, Thai, Vietnamese, Norwegian, Russian, Turkish, English, Portuguese (Brazil), Hungarian, Czech, Dutch, Ukrainian, Swedish, Italian, Arabic, Chinese (Simplified), Finnish, Greek, Spanish, Malay, German, Korean, Indonesian, French |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Exam Format: | Multiple Choice |
| Exam Price: | $599 USD |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 2: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 3: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 4: Understand the key concepts of service management | - Describe the key concepts of service relationships - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Topic 5: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 6: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 7: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
EXIN ITIL Foundation (V4) Sample Questions:
Question 1
Which describes a standard change?
A. A high-risk change that needs very thorough assessment
B. A change that needs to be scheduled, assessed and authorized following a defined process
C. A change that is typically implemented as a service request
D. A change that must be implemented as soon as possible
Question 2
Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
A. Evaluate measurements and metrics
B. Execute improvement actions
C. Define measurable targets
D. Perform baseline assessments
Question 3
Which is a key requirement for a successful service level agreement (SLA)?
A. Using individual metrics that relate to the service catalogue
B. Using an agreement between the service provider and service supplier
C. Using bundled metrics to relate performance to outcomes
D. Using single-system-based metrics that relate to outputs
Question 4
Which statement about the 'four Ps' of service design is CORRECT?
A. People refers to technology and tools
B. Partners refers to suppliers and vendors
C. Products refers to producers and metrics
D. Processes refers to skill and training
Question 5
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
A. Change
B. Known error
C. Event
D. Problem
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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