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Updated: Aug 29, 2026
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Available Languages: | English |
| Related Certifications: | EXIN IT Service Management Professional EXIN IT Service Management Specialist |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | EXIN ITSM20F日本語 Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Topic 2: Service Management Processes | - Problem management - Release and deployment management - Change management - Incident and service request management - Configuration management |
| Topic 3: Continual Improvement | - Service improvement practices - PDCA cycle (Plan-Do-Check-Act) |
| Topic 4: ISO/IEC 20000 Framework | - Service Management System (SMS) - Structure and requirements of ISO/IEC 20000 |
| Topic 5: Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?
A. 変更要求 (RFC) をリリースします。
B. 発売日
C. リリースの頻度と種類
D. の成功または失敗の分析
Question 2
ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
A. キャパシティ管理
B. リリース管理
C. インシデント管理
D. 情報セキュリティ管理
Question 3
新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?
A. キャパシティ管理財務
B. IT サービス継続性管理
C. IT サービスの管理
D. 可用性管理
Question 4
緊急の変更に備えて何が必要ですか?
A. 管理された受け入れテスト環境
B. ポリシーと手順
C. 容量計画
D. サービス継続計画
Question 5
問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?
A. エラー制御
B. 根本原因の特定
C. プロアクティブな問題管理
D. 問題の制御
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |
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