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Microsoft MB-240日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Certificate Validity Period: | 1 year (renewable via free assessment on Microsoft Learn) |
| Available Languages: | Portuguese (Brazil), German, Chinese (Simplified), French, Spanish, English, Japanese, Italian |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD |
| Real Exam Qty: | 40–60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Exam Format: | Multiple choice, Active screen, Case studies, Drag-and-drop, Build list |
| Passing Score: | 700 (out of 1000) |
| Recommended Training: | Microsoft Learn: Dynamics 365 Field Service Learning Path Instructor-led Training: Dynamics 365 Field Service Functional Consultant |
| Exam Registration: | Pearson VUE Registration Microsoft Learn Exam Registration |
| Sample Questions: | Microsoft MB-240日本語 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-240/ |
Exam MB-240: Microsoft Dynamics 365 Field Service
Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.
Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.
Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Step 3: Instructor-Led Training
The official instructor-led-training course is designed to help the students prepare adequately for their exam. It is all you need to gain the skills required for becoming a certified specialist. This type of training is headed and monitored by the professionals or industry experts. The courses are worth your investment as they are extremely informative and helpful.
Step 6: Practice Tests
he most vital part of the preparation process usually starts at the end of the phase. Practice tests help you find your weak areas and strengths, thereby giving you an upper hand when taking the actual exam.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements - Configure and use resource scheduling optimization (RSO) |
| Topic 2: Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization |
| Topic 3: Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns |
| Topic 4: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 5: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements |
| Topic 6: Configure field service applications | 20–25% | - Configure incident types, service tasks, and products - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles |
Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) Sample Questions:
顧客体験マネージャーは、顧客一人ひとりに固有のポータルリンクをメールで送信したいと考えています。
固有のリンクを含むメールを送信するには、既存のMicrosoft Power Automateフローを有効にする必要があります。
どの4つの行動を順番に実行すべきでしょうか？回答するには、行動リストから適切な4つの行動を回答欄に移動してください。4つの行動を正しい順序に並べ替えてください。
Correct Answer:
Explanation:
あなたはDynamics365 for FieldServiceのコンサルタントです。
Dynamics 365の顧客の1人は、オンサイトに派遣する技術者を減らして、修理の予約数を減らしたいと考えています。
あなたはあなたの顧客が彼らの要求を達成するためにどの解決策を使うべきかについての推薦を提供する必要があります。
あなたは何をお勧めしますか？
- A. Dynamics 365 for Field Service
- B. Connected Field Service
- C. Crew Scheduling
- D. Azure IoT Hub
Correct Answer: B 🗳️
あなたは、スケジュールアシスタント機能を使用するMicrosoft Dynamics 365 Field Serviceのディスパッチャーです。
貴社の顧客であるAdventure Works社は、今後貴社のリソースを作業指示書に割り当てることを望んでいません。しかし、このリソースは他の顧客のために割り当てられる状態である必要があります。
解決策：要件リソースの優先順位レコードを作成し、優先順位タイプを「制限付き」に設定して、作業指示を選択します。
これは目標を達成していると言えるでしょうか？
- A. いいえ
- B. はい
Correct Answer: B 🗳️
フィールドサービス用のDynamics365を実装しています。
顧客は、作業指示に最も近いリソースをスケジュールする方法を理解する必要があります。要件はさらに、会社のサイトからの1日の始まり、または既存の作業指示書からの1日の真ん中にある可能性があることを指定します。
スケジュールアシスタントを使用するときに最も近いリソースが見つかるように、適切に構成するために必要な設定を提供する必要があります。
あなたは何を提案すべきですか？
- A. スケジュールアシスタントのデフォルトのロードフィルターを更新します。
- B. スケジュールボード設定内のリソース同期タイムアウト（秒単位）設定を更新します。
- C. スケジューラコアツールチップビューのフィルタを更新します。
- D. スケジュールボード設定内で開始場所を組織単位に更新します。
Correct Answer: D 🗳️
新しい配車担当者は、スケジュールアシスタントを使用して、予約に最適なオプションを選択し、要件を割り当てています。
作業指示書に予定外の要件をスケジュールするために、スケジューリングアシスタントをどのように使用できるかを彼らに説明する必要があります。
推奨する3つの行動はどれですか？回答するには、行動リストから適切な3つの行動を回答欄に移動してください。3つの行動を正しい順序に並べ替えてください。
Correct Answer:
Explanation:
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