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During the last portfolio steering meeting, business representatives complained about the sudden unavailability of some critical resources for a project with very high visibility and importance. The PMO leader was not informed of this risk by the project manager.
Which action should the PMO leader take to avoid similar situations in the future?

• A. Schedule regular meetings with all of the project managers.
• B. Facilitate the adoption of risk management practices by project managers.
• C. Identify the skills the project managers need additional training in.
• D. Review the processes identified as critical with the project managers.

In a large energy company, a PMO was recently established to help organize the numerous projects that are completed every year. Executives have passionate discussions in meetings to select and prioritize projects to enter the portfolio. These discussions cause frequent delays and result in decisions being questioned by some of the executive board members.
What should the PMO professional do to improve this situation?

• A. Ask the executives to discuss issues based on the projects ' proposed business cases so that discussions are more objective.
• B. Implement a portfolio management service that includes established criteria for project selection and prioritization.
• C. Facilitate the selection and prioritization process based on their own project management experience.
• D. Suggest informal activities to build interpersonal relationships among the company executives.

A newly hired PMO professional is tasked with improving the executives ' level of satisfaction with the PMO
' s performance. The PMO was established last year and has not been very successful in attending to the needs of the PMO customers.
Which two actions should the PMO professional take to address this issue? (Choose 2)

• A. Review the compliance of PMO customers with the PMO processes to evaluate the PMO ' s maturity.
• B. Assess the maturity of the services the PMO is delivering and determine which services need to elevate their proficiency levels.
• C. Ensure that the services the PMO provides are the correct ones for the current PMO customers ' needs.
• D. Evaluate the organization ' s project management capability across departments to determine the PMO ' s maturity level.
• E. Measure how well the organization manages portfolios, programs, and projects to assess the PMO ' s overall maturity.

A PMO professional is responsible for supporting programs and projects at a government organization. The PMO professional has been tasked with providing project management tools and information systems that will enable the organization ' s project managers to achieve their goals effectively.
Which two actions should the PMO professional take? (Choose 2)

• A. Enhance the organization ' s project management tools and information systems to meet the specific needs of the project managers.
• B. Provide the project managers with a list of project management tools and information systems in the market and have them pick.
• C. Meet with the project managers to understand their needs and any gaps in using project management tools and information systems.
• D. Adapt the project management tools and information systems to be compliant with government regulations.

A PMO is ready to deploy new services that address the current, confirmed needs of the organization.
What is the first thing the PMO professional should do to ensure optimal implementation of the PMO services to meet customer expectations?

• A. Tailor educational activities with key customers based on their requests.
• B. Define a step-by-step approach to deploy the new PMO services.
• C. Create and distribute detailed user guides and other educational information.
• D. Educate all customers on the PMO services available.