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Updated: Sep 07, 2025
No. of Questions: 198 Questions & Answers with Testing Engine
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QQ0-301 Practice Q&A's
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HDI Service Desk Manager (SDM) Sample Questions:
1. You have been asked to create a knowledgebase by your IT service director. What three activities should you undertake to enable a satisfactory outcome to this task?
(Choose 3)
A) Evaluate information to assure conformity with the required standards.
B) Review all solutions to verify their validity and content.
C) Delegate the task to your team leaders as part of their development programme.
D) Request a part-time resource to assist you with the task.
E) Establish review procedures to test the structure of the knowledgebase.
2. What are two of the best uses of self-service technology?
(Choose 2)
A) Self-service technology gives customers the ability to solve problems on their own.
B) Self-service technology allows customers to comment on the performance of support staff.
C) Self service technology allows customers to find information on procedures.
D) Self-service technology maintains an inventory of equipment.
E) Self-service technology helps customers talk to one another about problems.
3. Is it correct to say that in reality the Configuration Management Database must be accurate and up to date?
(Choose 1)
A) Always, where possible.
B) Sometimes.
C) Only if the CIs are comprehensive.
D) Always, without exception.
4. What is a good way of encouraging staff to develop their skills?
(Choose 1)
A) Send them on interesting courses.
B) Encourage the HR department to work with your team.
C) Allow them to choose their own skills development path.
D) Develop education programmes that reward initiative.
5. What is the most important reason for documenting processes and procedures?
(Choose 1)
A) Documenting processes and procedures encourages adherence to policies and procedures.
B) Documenting processes and procedures provides information for subject matter experts.
C) Documenting processes and procedures allows analysts to display their creative sides.
D) Documenting processes and procedures is a requirement for incident management.
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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Test Engine: QQ0-301 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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Once download and installed on your PC, you can practice QQ0-301 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
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