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Updated: Aug 02, 2026
No. of Questions: 292 Questions & Answers with Testing Engine
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Service-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:
- Service Cloud Solution Design 19%
- Integration and Data Management 6%
- Industry Knowledge 22%
- Implementation Strategies 19%
- Contact Center Analytics 5%
- Interaction Channels 9%
- Case Management 11%
- Knowledge Channels 9%
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Salesforce Service-Cloud-Consultant Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Exam Price: | USD 200 + applicable taxes |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based questions |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Exam Duration: | 105 minutes |
| Available Languages: | English, Japanese, French, German, Spanish, Portuguese (Brazil) |
| Passing Score: | 78% |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
What is the duration of the Service-Cloud-Consultant Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Length of Examination: 105 minutes
- Passing Score: 67%
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