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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Anxiety
B) Worry
C) Fear
D) Doubt
E) Uncertainty

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The design diagram for discussion with customer
C) The Avaya solutions and services Avaya could offer
D) The model numbers of the existing contact center equipment

3. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya one-X® Agent Desktop
B) Agent Map
C) Avaya Agent Desktop
D) Avaya Contact Center Orchestration Designer

4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) Which system support click-to-call from the web?
B) What Is the IVR name?
C) What is the percentage of customer support Issues that are resolved In one call?
D) What are the agent performance reporting requirements?
E) What are the customer support pain points?

5. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Engagement Designer
B) Context Store
C) Work Assignment
D) Co-Browsing

Solutions: