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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft Silverlight
B) .NET Framework 4.0
C) Microsoft IIS
D) Microsoft MVC

2. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not check 'enabled' for the scheduledjob.
B) The administrator did not checkthe'Save CM box'in the action list for the action.
C) The administrator did notcreate a task for the job.
D) The administratordid not assign a schedule to the job.

3. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Users field to'yes' in the User Parameters.
B) Change the Delete Users field to 'no' in the System Parameters.
C) Change the Inactive Usersfieldto 'yes'in the System Parameters.
D) Change the Delete Users field to 'no' in the User Parameter.

4. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that a CMS Role is assigned to the agent.
B) Verify that the correct ODBC versionisinstalledon the ACCCM server.
C) Verify that the ACCCM script isinstalledon the CMS side.
D) Verily that the Synchronizer Server is running.
E) Verify that the ACCCM CMS user database permissions on the CMS database.

5. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Provisioning Service
B) Functional Service
C) Importer Service
D) Active Directory Synchronization Service
E) Licensing Service
F) Sync Service

Solutions: