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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /var/adm/messages
C) /cms/install/logdir/adminlog
D) /var/log/cms_nstall.log
E) /tmp/install.log

2. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

3. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) the number of users that can be administered in the CMS
C) the number of ACDs that the CMS system can monitor
D) simultaneous CMS Supervisor logins
E) features assigned to each user

4. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Local Announcements
C) Music-on-hold
D) Integrated Announcements

5. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Service Objective
B) Dynamic Threshold Adjustment
C) Dynamic Percent Allocation
D) Vector Queuing Priorities

Solutions: