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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. The support center for a PC manufacturer believes that the hard drive may be having an issue. The support representative asks the technician to find out how many pages per second and what the queue length is for the hard drive. In which of the following utilities
should the technician look FIRST for this information?

A) Drive Management
B) Performance Monitor
C) Component Services
D) Device Manager

2. Joe, a user, reports that each time his laptop is logged in to the company's headquarters, his system time changes. After Joe returns home, he adjusts the clock, which stays set correctly until the computer is again at the company's headquarters. No other users have reported any issues. Which of the following is MOST likely occurring?

A) The laptop firmware needs to be updated
B) The laptop has a malware infection
C) The laptop's time zone is incorrectly set
D) The domain time controller is incorrect

3. In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?

A) Windows 7 Home Premium
B) Windows 7 Professional
C) Windows 7 Starter
D) Windows Vista Business

4. Multiple users have reported that there are black dots on the conference room LCD when doing presentations. Which of the following is MOST likely the problem?

A) The LCD needs to be recalibrated.
B) The LCD has dead pixels.
C) The video card displaying to the LCD is incompatible.
D) The conference room PC is overheating.

5. A user reports that the laptop's screen flickers and then goes black. When connecting to an external monitor the operating system desktop is displayed. Which of the following is the cause of the problem?

A) Monitor function key
B) Display adapter drivers
C) Inverter board
D) Resolution is set too low

Solutions: