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Exam Topics

Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.

• Implementation of a Unified Contact Center Express System. Describing the following processes

  This topic accounts for 40% of the questions and being competent in the following areas is expected:

  • Installation of Unified Contact Center Express software and hardware.
  • Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
  • Utilizing the Unified Contact Center Express Application Editor.
  • Examining the Cisco Business Edition 6000 competitive landscape.
• Operating a Unified Contact Center Express System.

  Being skilled in the section will earn you 28% of the exam score. It covers the following areas:

  • Fundamental Unified Contact Center Express user tasks.
  • Tools and processes accessible for troubleshooting Unified Contact Center Express.
  • Tools and processes accessible for monitoring system operations in Unified Contact Center Express
  • Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
• Developing a Unified Contact Center Express System Deployment

  32% of the test is based on this section and it includes:

  • Performing customer capacity planning.
  • Evaluating features required by the customer.
  • Determining various configurations and recommend different options.
  • Distinguish possible configuration and ordering tools.

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview

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Certification Path

Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.