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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Design | 25% | - High availability and disaster recovery design - Requirement analysis and solution planning - Capacity planning and network design - Security and compliance considerations |
| Topic 2: AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
| Topic 3: AICC Product Knowledge | 30% | - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions - CTI, IVR, recording and other core modules |
| Topic 4: Presales Capability and Case Analysis | 25% | - Solution proposal and quotation preparation - Typical project cases and best practices - Common questions and solutions - Competitive analysis and differentiation |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?
- A. Use a single database with robust row-level security filters per tenant.
- B. Implement separate virtual machines for each tenant, with dedicated application and database instances.
- C. Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
- D. Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
Correct Answer: B 🗳️
Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?
- A. Circular Routing
- B. Skills-Based Routing
- C. Time-Based Routing
- D. Value-Based Routing
Correct Answer: D 🗳️
A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?
- A. Skill-Based Routing
- B. IVR Self-Service
- C. Interaction Correlation
- D. Call Recording
Correct Answer: C 🗳️
When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
- A. To replace the existing ACD immediately.
- B. To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
- C. To act as the new CTI server.
- D. To convert analog agent phones to IP phones.
Correct Answer: B 🗳️
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
- A. The network switch.
- B. The agent's UAP client.
- C. The IVR media server.
- D. The CMS reporting database via ODBC/JDBC connections.
Correct Answer: D 🗳️
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