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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A) Use a single database with robust row-level security filters per tenant.
B) Implement separate virtual machines for each tenant, with dedicated application and database instances.
C) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
D) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.

2. Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?

A) Circular Routing
B) Skills-Based Routing
C) Time-Based Routing
D) Value-Based Routing

3. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Skill-Based Routing
B) IVR Self-Service
C) Interaction Correlation
D) Call Recording

4. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To replace the existing ACD immediately.
B) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
C) To act as the new CTI server.
D) To convert analog agent phones to IP phones.

5. Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A) The network switch.
B) The agent's UAP client.
C) The IVR media server.
D) The CMS reporting database via ODBC/JDBC connections.

Solutions: