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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A) Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.
B) The sealing tape may have been missed during manufacturing.
C) The customer is right - the toner is counterfeit toner.
D) The customer might have a used toner cartridge.

2. Exhibit

Certpaper.com is reporting a wavy brush mark of magenta color in Color LaserJet 9500 printer. What is the issue?

A) there is a faulty formatter
B) there is a faulty drum connection
C) there is a faulty fuser
D) the magenta drum is broken

3. What is a function of the beam detect mirror?

A) scans the beam from left to right
B) senses the functionality of the laser diode
C) reflects the laser beam to the drum
D) checks the intensity of the laser beam

4. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations
B) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
C) telling the customer that noncompliance with media specification guidelines can void the warranty
D) ensuring that the customer understands that jams are unavoidable and to call if it happens again

5. What is one possible cause of consistently smeared print output?

A) paper finish too rough or basis weight too light
B) paper moisture content too low
C) paper moisture content too high
D) paper finish too smooth or basis weight too heavy

Solutions: