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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) customer feedback and PMR volumes
C) service objectives and GTS targets
D) sales requirements and metrics

2. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) RETAIN User ID
C) IBM Intranet User ID
D) Lotus Notes User ID

3. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) IMT Intranet home page
C) product support page
D) Extreme Leverage webpage

4. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) send customer a closure request and details of APAR
B) send customer APAR details and details of next release
C) close the call advising of APAR details in next release
D) pass the call to next level of support to confirm fix

Solutions: