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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) incorrect website domain configured for Web Chat Asset
B) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
C) firewall blocking connection to chat-widget.imi.chat domain
D) missing Webex Connect flow for chat digital channel

2. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
B) Set the Workflow Custom Variable chatDomain to a valid value.
C) Set the Workflow Custom Variable liveChatDomain to a valid value.
D) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.

3. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Filter the list of recordings based on set criteria.
B) Search for specific agent interactions with the customer.
C) Perform Retention Policy management.
D) Tag recordings with descriptive keywords.
E) Delete recordings permanently.

4. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Skill Profile
B) Desktop Profile
C) Site
D) Desktop Layout

5. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Blended
B) Voice Only
C) Blended Real Time
D) Exclusive

Solutions: