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| Section | Weight | Objectives |
|---|---|---|
| Organizational and Governance Planning | 20% | - Policy and compliance framework - Roles and responsibilities - ITaaS governance model |
| Trust, Security and Compliance | 20% | - Risk management and security controls - Data protection and privacy - Identity and access management |
| ITaaS Planning and Design | 25% | - Service level management - Financial modeling and chargeback - Service catalog definition - Architecture and infrastructure design |
| Service Design and Management | 15% | - Monitoring, reporting and optimization - Automation and orchestration - Service lifecycle management |
| Discovery, Assessment and Evaluation | 20% | - Gap analysis and requirements gathering - Current state analysis - Business and IT alignment |
1. A cloud service provider has just delivered a presentation to your organization. During the ROI section of the presentation the vendor described how their predefined service catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presenter did not attach a direct financial value to the service catalog.
You are helping to create an initial justification report for the organization. How could you categorize the non-financial benefits of the service catalog?
A) Time-to-value
B) Time-to-deploy
C) Time-to-live
D) Time-to-deliver
2. A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable business selling a portfolio of financial services to several large local enterprises. The company's flagship applications process large volumes of enterprise-internal financial data within IT operations.
Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow in the Far East.
The business is critically dependent on its data processing capabilities, and recognizes the need for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
What type of model should you recommend, and why?
A) Centralized at headquarters, to maximize security and minimize compliance risk
B) Hybrid by location and application, to eliminate silos and promote growth
C) Federated by application, to ensure creation of customized services for each application
D) Distributed by geography, to address different regional regulations
3. Refer to Scenario 7.
"
A web hosting company has been growing steadily over the past year. Their single data center is at maximum capacity for power, space and cooling, and their physical infrastructure is also running at capacity. They are evaluating the feasibility of obtaining another data center in a remote location to enable further growth.
One of the web hosting company's eCommerce customers notifies them that they are launching an enormous holiday sale, beginning in a few weeks. They expect utilization of their virtual server farm to double or triple for the next three to six months. The web hosting company cannot deploy the needed resources in a new data center in time for the sale. They opt to purchase services from a cloud service provider using a pay-as-you-go model.
Over the next two weeks, Layer 2 connectivity is established between the two sites. The web hosting company's IT staff works with the CSP to configure the necessary physical and virtual infrastructure. All traffic to the public cloud is routed through the private data center, across the Layer 2 connection. A local load balancer is deployed in the private data center. Orchestration tools are configured to burst the service into the public cloud automatically when utilization reaches 80%."
After viewing the weekly trending analysis, you notice that the cost of resources allocated does not correspond to resource utilization. And the billing statement from the cloud service provider (CSP) reflects higher than expected charges.
What is the most effective action to take to rectify the discrepancy?
A) Terminate the contract with the CSP and sign a contract with a public provider that better integrates with the solution
B) Contact the CSP representative and negotiate a fixed cost model
C) Contact the CSP representative and renegotiate the terms of service of the contract
D) Verify that the orchestration engine is configured to trigger the collapse of the underutilized resources
4. Which metric measures the time taken to realize benefits from an ITaaS solution?
A) Time-to-value
B) Time-to-deploy
C) Time-to-live
D) Time-to-deliver
5. An enterprise company has a large, virtualized data center. They are currently in the process of auditing their virtual servers to ensure they are in compliance with regulatory requirements.
They want to be able to check new and existing virtual servers for compliance and automatically remediate any virtual machines that are found to be out of compliance.
As a Cloud Architect, which product would you recommend for this purpose?
A) VMware vCenter Orchestrator
B) RSA Archer eGRC Platform
C) Cisco Intelligent Automation for Cloud (CIAC)
D) VMware vCenter Configuration Manager
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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