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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question 1

What is the PRIMARY value of self-service request portals?

A. Reduce user access to services
B. Eliminate governance controls
C. Increase manual workload
D. Improve efficiency and user experience

Question 2

Which process includes sending out notifications?

A. Event handling
B. Monitoring and event management review
C. Monitoring planning
D. Establishing and maintaining approaches

Question 3

A service provider is implementing a new service configuration management system. How will problem management benefit from it?

A. The system will help to categorize and investigate problems
B. The system will help to measure the practice performance
C. The system will support collaboration between problem management teams
D. The system will support management of the problem and known error records

Question 4

Which activity of the `service desk optimization' process ensures that change request are raised where necessary?

A. service desk review
B. Triage the user query and initiate the appropriate activities
C. Service desk improvement Initiation
D. Service desk improvement communication

Question 5

When is incident prioritization MOST relevant?

A. When it is impossible to assign resources to all tasks in the backlog
B. When there are no visualization tools available
C. When there are sufficient resources to process every task within time constraints
D. When incident resolution is tasked to a single team

Solutions: