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• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the key concepts of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect

Who should take the ITIL Foundation exam

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