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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
B) Set up Members "Exclusive Access to VIP Events" as a Voucher
C) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
D) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

2. Which set of features should a Consultant check before setting up expanded partner management?

A) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
C) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
D) Advanced license, Partner Ledgers, Partner Transactions, Billing Type

3. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
C) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
D) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

4. An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A) The currency type field must correspond to non-qualifying.
B) The qualifying point reset date, period, and frequency are set on the tier group.
C) The Currency type field must correspond to qualifying.
D) The Loyalty tier group field is populated.

5. A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Create a site using the Experience Cloud site template called the Loyalty Member Portal
B) Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
C) Associate the site with the new Hotel Group Loyalty Program
D) Connect the website to the hotel's payment gateway
E) Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.

Solutions: