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Last Updated: Jul 19, 2026
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Microsoft MB-240: Exam Content
The Microsoft MB-240 exam can only be taken in the English language. The candidates have to pay the fee of $165 to register for it. This certification test covers different question formats, including case studies, drag and drop, active screen, build list, short answer, and multiple choice. The number of questions varies from exam to exam and ranges from 40 to 60. The learners are allowed 120 minutes to complete the test.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Languages: English, Japanese
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This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Configure map view and route optimization - Manage scheduling options and requirements |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Process work order inspections and recommendations - Manage work order products, services, and notes - Handle work order incidents and resolutions - Manage work order reporting and analytics - Configure work order lifecycle and statuses |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Process purchase orders and returns |
| Topic 6: Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure Field Service organizations and structures |
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