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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Intersection
B) Internal
C) Inner
D) Outer LTD) External
E) Peripheral

2. Which is an invalid data type?

A) Date/time
B) Float
C) Menu
D) Text field
E) Text area
F) Radio
G) Integer

3. How can you set a preference that is local to your machine?

A) By selecting File > Settings
B) By selecting File > Configuration
C) By selecting File > Options
D) By selecting Navigation pane > Configuration > Staff Management > Profiles

4. Which five practices deliver maximum reporting performance?

A) Configuring many-to-many joins
B) Filtering on standard fields that are indexed
C) Using index custom fields as filters
D) Using the like operator instead of the complex expression operator
E) Using fixed filters whenever possible
F) Providing values for runtime filters
G) Filtering on simple columns and not on expressions
H) Filtering on expressions and not on simple columns
I) Using outer joins rather than inner joins when possible
J) Providing default values for runtime filters
K) Using the complex expression operator instead of the like operator

5. Which three functions are not part of the math group of functions?

A) truncate
B) lower
C) round
D) ceiling
E) power
F) bitand
G) rand
H) to_number
I) floor
J) length

Solutions: