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Last Updated: Aug 07, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Installation | 5% | - Evaluate and isolate OS X installation problems |
| Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Applications | 5% | - Evaluate and isolate application issues in OS X |
| Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| File System | 5% | - Evaluate and isolate file system problems |
| Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Time Machine | 5% | - Understand Time Machine features and benefits - Apply Apple-recommended troubleshooting procedures for Time Machine |
| Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
1. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
A) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
B) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
C) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
D) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
2. William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
A) -/Library/Desktop Pictures
B) /System/Desktop Pictures
C) /Library/Desktop Pictures
D) /System/Library/Desktop Pictures
3. Jim purchased an app from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?
A) Open iTunes, click on "Purchased on the Mac App Store" in the Store, then install the app.
B) Use Back to My Mac screen sharing to use the app on the iMac.
C) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D) He must purchase the application again on the Mac A pp Store to install on the MacBook Pro.
4. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.
A) Press a key on the keyboard to reconnect it with the Mac.
B) Check Activity Monitor.
C) Make sure Show Bluetooth in menu bar is selected in System Preferences.
D) Keep wireless devices within 33 feet (10 meters) of the Mac.
E) Turn off Bluetooth in the Bluetooth pane of System Preferences.
F) Turn Wi-Fi off and on.
G) Check the battery level of the keyboard.
5. Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?
A) The keyboard is turned on and ready to be paired with her computer.
B) The blinking indicates the keyboard is paired to another device.
C) The keyboard is out of range and needs to be moved closer to the device it is paired with.
D) The keyboard has low battery and the batteries need to be replaced.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A,D,G | Question # 5 Answer: C |
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