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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A. Utilize a custom Price Book specific to each country.
B. Utilize a custom Price Book with pricing rules applied.
C. Utilize the standard Price Book with pricing rules applied.
D. Utilize a standard Price Book specific to each country.

Question 2

Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A. Site inspections during the first week of the "year
B. Weekly recurring appointments at 8:00 AM
C. Quarterly sales visits to a customer
D. Appointments on the first Tuesday of the month

Question 3

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Postpone all lower-priority jobs and extend Due Dates.
B. Configure a new Service Level for immediate assignment.
C. Manually flag ServiceAppointments as "In Jeopardy" due to weather.
D. Configure an Emergency Policy and use the Emergency Wizard.

Question 4

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A. Add the Status Transitions to the Technicians' Profile.
B. Add new status to Status Transitions.
C. Add new Status to the Service Appointment.
D. Add new Status to the Case.

Question 5

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A. FSL Dispatcher Permissions
B. FSL Agent Permissions
C. FSL Admin Permissions
D. FSL Resource Permissions

Solutions: