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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A. Access restrictions for territories are not available
B. Additional fields become available for territory determination
C. The Define Exceptions step is disabled
D. The Override Territory box is not available

Question 2

To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A. Contract
B. Ticket
C. Visit
D. Maintenance plan

Question 3

How do you restrict the completion of the main ticket when the related sub ticket are still open?

A. By Activating fine tuning activities
B. By creating a user defined ticket status
C. By enabling scoping questions
D. By creating workflowrule

Question 4

Which date type do you use when determining the start of the warranty?

A. Creation date
B. Due date
C. Requested date
D. Reference date

Question 5

Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A. Create service tickets from inbound e-mails
B. Route unkown sender e-mails to a common inbox
C. Broadcast e-mails to a group of individuals
D. Create activities from inbound e-mails

Solutions: