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1. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?
A) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
B) Comment in the report that there have been wrong allocations.
C) Ask the CT head to support in finding and correcting possible reasons.
D) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
2. What is the main HWS KPI related to Delivery Accuracy?
A) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
B) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.
C) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
D) The percentage of failure reports processed within the agreed Turn Around Time.
3. Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?
A) NSN must have a Contract defined in CDB and a Customer Purchase Order.
B) NSN must have a Customer Purchase Order for the actual Care we are delivering.
C) NSN must have a written, signed Contract and a Customer Purchase Order.
D) NSN must have a letter of intent from the Customer's Legal Department.
4. Who is responsible for commercial and relationship escalation towards the customer?
A) Care Program Manager supported by Project Manager.
B) Care Program Manager.
C) Care Program Manager supported by CT Head.
D) CT Head supported by Care Program Management.
5. What is an additional possible use of a well made Care Plan?
A) It could serve as an induction document, helping to introduce new Care Team Members.
B) It could be used to facilitate financial forecasting and to consolidate price information.
C) It can be used as a template for NI Project Plan creation.
D) It could substitute the contract in disputes with the customer after the serious outage.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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