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Last Updated: Sep 15, 2026
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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Personal Computing Hardware Fundamentals | - Desktop, workstation, and notebook hardware components
|
| Topic 2: Networking and Peripheral Support | - Basic connectivity and device integration
|
| Topic 3: Maintenance and Repair Procedures | - Preventive maintenance and servicing
|
| Topic 4: Installation and Configuration | - System setup and operating system installation
|
| Topic 5: Troubleshooting and Diagnostics | - Hardware and system diagnostics
|
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?
- A. The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.
- B. The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.
- C. The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.
- D. The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
Correct Answer: D 🗳️
Which service descriptions are true of HP's self-repair service? (Select two.)
- A. The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
- B. HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
- C. HP pays for all parts and shipping.
- D. HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
- E. HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
Correct Answer: E 🗳️
What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?
- A. Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
- B. Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
- C. Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
- D. Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
Correct Answer: C 🗳️
Which troubleshooting technique is useful for issues in all of these areas: system memory, system software, and system lockup?
- A. Run a BIOS system check.
- B. Install HP Advanced System Diagnostics from a USB drive.
- C. Check and remove third-party hardware, software, or peripherals.
- D. Replace suspected malfunctioning components with known working components.
Correct Answer: A 🗳️
Where should you look for warnings and instructions regarding safety precautions when servicing HP products?
- A. on the computer and on any replacement parts
- B. on the computer and on HP service blog posts
- C. in the service manual and on HP service blog posts
- D. in the service manual only because it is the only accepted source for accurate knowledge
Correct Answer: C 🗳️
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