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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the parent Cisco Unified ICM system, using skill group data
B) in the child Cisco Unified Contact Center Enterprise system, using services data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the child Cisco Unified Contact Center Enterprise system, using call type data

2. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Peripheral Gateway
B) Cisco ICM Call Router
C) Cisco ICM Logger
D) Cisco ICM Administration Client

3. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
B) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
C) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
D) The PG private network bandwidth is double that of the Router/Logger private network in the system.

4. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the transfer to IVR to the point that the agent hangs up
B) from the call arrival to the point that the agent answers
C) from the call arrival to the point that the agent hangs up
D) from the call arrival to the point that the agent is ready

5. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified Communications Manager CTI route points
B) Cisco Unified IP IVR CTI ports
C) Cisco Unified Communications Manager software conference bridge resources
D) Cisco Unified IP phone built-in-bridge

Solutions: