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Updated: Sep 04, 2026
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Avaya 132-S-916.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Specialist - IP Office Implement and Support Elective Exam |
| Exam Number: | 132-S-916.2 |
| Related Certifications: | Avaya Certified Support Specialist - IP Office Avaya Certified Implementation Specialist - IP Office |
| Available Languages: | English |
| Sample Questions: | Avaya 132-S-916.2 Sample Questions |
| Exam Way: | Proctored exam (delivery method may vary by testing provider) |
| Pre Condition: | Recommended prior experience with Avaya IP Office systems or related Avaya implementation/support certifications. |
Avaya 132-S-916.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance, Troubleshooting, and Support | - System monitoring and diagnostics - Fault resolution and performance tuning |
| Topic 2: Trunking and Connectivity | - Network configuration and interoperability - SIP trunks and PSTN integration |
| Topic 3: Call Routing and Features | - Hunt groups and call distribution - Voicemail, auto-attendant, and call flows |
| Topic 4: User, Extension, and Device Management | - User provisioning and extension configuration - IP deskphones, softphones, and endpoints |
| Topic 5: IP Office System Architecture | - IP Office components and deployment models - System capacities and licensing concepts |
| Topic 6: Installation and Initial Configuration | - System setup and configuration tools - Initial network and system provisioning |
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