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Updated: Aug 10, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Real Exam Qty: | 50 |
| Passing Score: | 68% |
| Related Certifications: | Oracle Fusion Service Implementation Professional (previous versions) |
| Available Languages: | English |
| Recommended Training: | Oracle University Fusion Service training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle University) |
| Pre Condition: | No formal prerequisite required; recommended experience with Oracle Fusion Service implementation |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 2: Data Migration and Integration | - Data import/export
|
| Topic 3: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 4: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 5: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 6: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 7: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 8: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 9: Customer Entitlements and Action Plans | - Action Plans
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
2. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
A) Users have not been given the "Knowledge Analyst" role.
B) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C) The Base Locale for the articles has not been enabled in the correct language.
D) The User Group selected for authoring articles has been set to 'External".
3. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
A) Change the section identified with Status = New
B) In Advanced Search, Add Channel Type = Web.
C) In Advanced Search, select Action > Update.
D) Click the Show Advanced Search icon.
E) In Advanced Search, save and select the "Set as Default" box.
F) In Advanced Search, confirm Record Set = Assigned to Me.
4. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
A) There are no specific e-mail tasks available.
B) The environment was not provisioned correctly and the service module is missing.
C) The team members have not established the e-mail feature on the Offerings page.
D) The team members don't have the Email Administrator Role provisioned.
5. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A) Available
B) Time Period
C) Duration
D) Start/Stop
E) Interval
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A | Question # 3 Answer: A,B,D,E,F | Question # 4 Answer: C | Question # 5 Answer: C |
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