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Avaya 3305 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3305 / 33140X |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Real Exam Qty: | 61-64 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed (replacement exam 33140X: 66%) |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Aura Experience Portal with POM Implementation and Maintenance |
| Exam Registration: | Avaya Learning Center Pearson VUE |
| Sample Questions: | Avaya 3305 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites recommended; Avaya Aura administration experience helpful |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Configuration | 25% | - Media Processing Platform (MPP) configuration - POM campaign creation and rules - Voice, email, SMS, and speech server integration - Experience Portal Manager (EPM) setup |
| Architecture and Licensing | 20% | - Deployment models and zones - POM components and features - Licensing requirements for AEP and POM - AEP solution architecture and components |
| Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Software updates and patching - Monitoring tools and logs - Backup and restore procedures |
| Installation | 20% | - Database installation and setup - High availability configuration - System requirements for AEP and POM - Installation procedures for AEP and POM |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)
A) ICRSipTCPPort
B) VPRemoteLogWebService
C) VPProductID
D) ICRSipUserName
E) ICRAdminUKI
2. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
A) .csv (Comma separated value)
B) .doc (Microsoft Word)
C) .xls (Microsoft Excel)
D) .pdf (Portable Document Format)
E) .jpg (Digital Image)
3. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?
A) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
B) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
C) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
D) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
4. After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
A) Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
B) Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
C) Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
D) You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
5. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
A) Verify that the Short Message Service (SMS) server is not down.
B) Verify that the WebLM license is not expired arid verify if you have configured the required number
C) Verify that the Media Processing Platform (MPP) is operational
D) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
E) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,C,D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B,C |
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