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Updated: Aug 16, 2026
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Avaya 6202.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Number: | 6202.1 |
| Exam Format: | Multiple Choice, Multiple Response |
| Passing Score: | 68% - 70% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Aura Contact Center Maintenance |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Recommended Training: | Avaya Aura Contact Center Implementation Course Official Avaya Documentation |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 6202.1 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored exam |
| Pre Condition: | Basic knowledge of Avaya Aura architecture, Windows Server administration, and IP networking; recommended completion of Avaya Aura Contact Center Implementation training |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Administration and Features | 25% | - Agent and supervisor configuration - Call routing and scripting - Reporting and monitoring setup - Contact Center Manager configuration |
| Upgrades and Integration | 10% | - Software version upgrades - Integration with third-party applications |
| Installation and Configuration | 30% | - Core component installation - Server OS preparation and setup - Network and database configuration - Licensing and activation |
| Maintenance and Troubleshooting | 15% | - Backup and restore procedures - Common connectivity and performance issues - Log analysis and diagnostics |
| Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Hardware and software requirements - Avaya Aura Contact Center solution overview |
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